Ideally all documents are sent in PDF format to avoid any unwanted changes in the layout of the document. If editable documents are received such as Microsoft Files: Word, Excel or PowerPoint, they may result in changes in the layout when opened on a different computer. For privacy and confidentiality purposes, we do not go through documents to question any changes in sequence or any content, which is why we emphasise that documents are  sent as PDF.

Most programs offer the ability to ‘Export’ or ‘Save As’ the file to a PDF even if your computer does not have a professional PDF editor. Once you have converted your file to a PDF, you can view your new PDF with any pdf reader that you are able to download and use for free!

When you embed a unique font, you are allowing your PDF file to display text the way you designed it, whether the computer you are viewing your file on has the font or not.

Unembedded fonts can be an issue that goes unnoticed until the final print is received. Some programs will automatically replace an unembedded font with a different font, if the printer’s computer or program doesn’t have the font downloaded.

You may have used a fun font such as “Orange Slices” when designing your file on your computer. However, when it is sent to another person, that person’s computer may not have “Orange Slices” installed! In this case, that person’s computer will use a default font (such as “Arial” font) to display everything that was designed in “Orange Slices”.

PDFs allow you to check if the fonts are embedded. It is as easy as clicking the “Ctrl” and “D” keys at the same time. Then a pop-up window will appear and under the “Fonts” tab, there will be a list of all the fonts used in the file and state if they are embedded or not.

On submitting your order, we assume that the content of the order was checked and confirmed. We will treat your order as the final submission. We do not carry out any proof reading and for confidentiality purposes we do not read through the content of the artwork. Therefore, any mistakes, irrespective of how noticeable they may seem, may go unnoticed.

However, if you wish for us to check your work, you may opt for our proofreading service. Please refer to ‘Proofreading’ for prices and details regarding the service.

When it comes to colour prints, a difference may be visible from the product on screen to the product on paper, since the colour spectrum of a light-emitting screen is different from the colour spectrum used by printers to produce a full colour print. Digital art works use RGB (red, green, blue) as a colour system, while printers use CMYK (cyan, magenta, yellow, key (black)). Therefore, to get the best possible print, when creating your artwork use CMYK instead of RGB.

Borderless printing can be done by order. It is important that the artwork is of high quality so that the print will be of high quality. It is important that the artwork should allow space for trimming. Therefore, the key rule is that no important text or images should be closer than the 5mm from the border.

Borderless printing prices vary from standard printing. Kindly contact us for a quote.

Hardbound orders are taken at one of our shops, where the printing is done while you wait so you can go through the prints and ensure there are no misprints etc. At the shop we will take the order for the hardbound cover, this includes, the colour, the content found on the front, and the content on the spine. You are to provide the specifications needed for the front and spine. You are then given a date for collection, which is typically 2 weeks from the day you place your order.